6 listopada 2017


For our Client we are looking for:

Salesforce Administrator

location: Warsaw

nr ref. Adm/1/09/2017/NW

Responsibilities

  • Management of 1nd Line Support for Incident Management, ensuring tickets are responded to and resolved within agreed Business SLAs and escalated to 2nd/3rd Line where applicable.
  • Investigate and diagnoses problems, collects IT usage stats, makes recommendations for improving the company's IT systems and carrying out routine configuration.
  • Responsible for Access Management requests and Service Requests.
  • Undertake deployment activities for changes into the Pre-Production and Production environment, according to Deployment instructions provided.
  • Conduct a daily IT checklist for each individual site in order to proactively prevent regular or common faults.
  • Perform routine monitoring and performance benchmarking.
  • Ensure documentation is kept up to date for the IT Service including the creation, administration and tracking of policies, processes and procedures.
  • Provide support to the Service Delivery Managers to ensure agreed Business SLAs and KPIs are met for IT Services.
  • Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required.
  • Maintain the IT Configuration Management System ensuring that all configuration items are recorded and updated/removed when required.
  • Responsible for other system administration tasks to ensure the smooth running of the IT Service.
  • Provide support for users, answering technical queries and assisting users where required.
  • Provide daily, weekly, monthly and ad hoc reports to Service Delivery Managers as well as to oversee automated reporting systems.
  • Working collaboratively with suppliers where required to resolve support issues.
  • Maintain and expand knowledge base in area of expertise.
  • Increase efficiencies, technical ability and interpersonal skills.
  • Support IT projects.
  • On call support where applicable.

Requirements

  • Experience as an SalesForce and IT administrator role
  • Good written and verbal English communication skills
  • Experienced in administration of CRM cloud solutions
  • ITIL qualified to “Foundation” level or equivalent
  • Experienced in IT Service Delivery tools and techniques

Knowledge

  • Good knowledge of IT Service Delivery tools and techniques.
  • Understanding of architecture/principles of CRM cloud platforms.
  • Software development cycles and approaches.
  • Service management best practices and standards.
  • Knowledge of deployment automation tools and techniques.

Skills

  • Strong influencing and relationship management
  • Ability to work under pressure
  • Strong internal stakeholder and external supplier management expertise
  • Strong written and verbal communication skills
  • Experienced at working in multi-vendor situations
  • Communicative English

Experience

  • Previous experience in an IT Administrator role
  • Administration of CRM cloud solutions

The Client offers

  • Emloyment contract.
  • Life’s insurance.
  • Working with the newset technology.

Kontakt

Please apply via 'Aplikuj' button.

6 listopada 2017


Warszawa